Total Delivery Time = Production Time + Transit Time=12-21 business days.

Production Time: 7-14 business days to be hand-painted by professional artists after the payment has been processed. The work you ordered will be created by the artist of the original painting.

Transit Time: Generally 5-7 business days by DHL/FedEx/Ups.

During the creation process, the artist will share photos and videos of your artwork. You’ll be able to share your thoughts and preferences—for example, about colors and shades. The artist will make any necessary changes. Only when you're completely satisfied with the painting will we ship it to you.(If the customer does not reply within 48 hours of receiving the email, it will be considered as satisfaction and the goods will be shipped.)

Delivery time depends on your location. Orders processed here typically take 5–7 business days to arrive. Delivery details will be provided in your confirmation email.

All artworks are packaged by YOUKUART following our standardized packaging process.

• Ships in a tube (Canvas items only): Your painting will arrive rolled in a high-quality hard paper tube. This method is especially safe for oversized works and also helps reduce shipping costs. Rolled canvas works can be easily stretched onto wooden stretcher bars or framed by a local framer upon arrival. For works on paper, we strongly recommend sending them directly to your framer for careful, professional unrolling immediately upon delivery.
  
• Ships in a cardboard box (Small-sized stretched/framed artwork): Small artworks that are stretched or framed will ship flat in a sturdy, well-protected cardboard box. We ensure that your artwork is shipped according to our high standards, with ample internal support to keep it secure during transit from YOUKUART to your home.
  
• Ships in a crate (Large-sized stretched/framed artwork): Large artworks are shipped in a custom-built wooden crate. The crate is designed for safe international shipping and includes packaging materials that meet our strict guidelines to hold the artwork firmly in place. The crate is tightly sealed to ensure your artwork arrives safely.

1. After payment is complete, our staff will contact you at info@youkuart.com to confirm the accuracy of your delivery address and phone number. Please ensure your contact information is accessible.
2. Once the first draft is completed (approximately 1-2 weeks), we will send you photos of the artwork for your review. You can then make any revisions or requests.
3. After the artwork is finalized, we will provide you with photos of the packaging and sealing process.
4. We will provide you with a shipping tracking number for easy order tracking.
5. Upon receipt, please take a photo of the artwork to ensure it has not been damaged during shipping.
6. Delivery is complete.

Once your order has left our warehouse, you will automatically receive a Shipping Confirmation email. This email will contain your tracking number and a link to track your package's journey. Please allow up to 48 hours for the tracking information to update in the carrier's system.

For damaged item, please kindly contact YOUKUART within 30 days of the date it was received and will be exchanged for the same item. Please contact us at info@youkuart.com if you would like to replace your item.

Defective/Damaged/Wrong Item: If the product is incorrect, damaged by the carrier, or defective, we (Youkuart) will cover the return shipping costs or provide a free replacement or a full refund.

No, you will not be charged any extra fees. We want your shopping experience to be hassle-free, so we cover all applicable customs duties and import taxes. The price you see at checkout is the final price you pay, and there are no hidden charges upon delivery.

It depends on the reason for the return.

• Quality Issues: If the item arrives damaged or defective, we cover the return shipping costs or provide a free replacement.
• Personal Preference: If you simply changed your mind or ordered the wrong size/style, you are responsible for the return shipping fees.

We are so sorry for the inconvenience! Please take photos or a video of the damaged painting and the packaging, and email us immediately at info@youkuart.com. We will review the issue and offer you a full refund or send a new replacement free of charge. You do not need to pay to return a damaged item.

We do not offer direct exchanges. The fastest way to get the item you want is to initiate a return for the original item and place a new separate order for the correct size or style. This ensures you get your new painting as quickly as possible without waiting for the return to process first.